Refund policy

Thank you for shopping with Duzore. We want you to have a positive shopping experience. Please read this Return & Refund Policy carefully to understand the terms and conditions regarding returns, replacements, and refunds.

1. Return Eligibility

You may request a return if your item meets the following conditions:

• The item was received damaged or defective.
• You received the wrong item.
• The product is significantly different from what was described.
• The item is unused, unworn, and in its original condition, where applicable.
• The return request is submitted within the eligible return period.

To be eligible for a return, the item must be returned in its original packaging, where applicable, along with any included accessories or materials.

2. Return Request Period

If you wish to request a return, please contact us within 30 days of receiving your order.

To start a return request, please email us at support@duzore.shop with the following information:

• Your full name
• Order number
• Reason for the return
• Clear photos or videos of the item, if it is damaged, defective, or incorrect

Please do not send your item back before receiving instructions from our customer support team.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photos or videos to verify the issue. Depending on the situation, we may offer:

• A replacement product
• A partial refund
• A full refund
• Another appropriate solution

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered by the customer
• Items returned without prior authorization
• Personalized or custom-made products
• Clearance or final sale items, where applicable
• Products that cannot be returned for hygiene or safety reasons after opening or use

5. Refunds

Once your return request is reviewed and approved, we will process your refund according to the circumstances of your order.

Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon.

Please note that original shipping costs may be non-refundable unless the item was damaged, defective, or incorrectly sent by us.

6. Refund Processing Time

Once your refund is approved, please allow approximately 5–10 business days for the refund to be processed.

The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we may cover or reimburse the reasonable return shipping cost where applicable.

For returns due to other reasons, the customer may be responsible for return shipping costs unless otherwise stated.

8. Order Cancellation

If you wish to cancel or modify your order, please contact us as soon as possible at support@duzore.shop.

We will do our best to assist you. However, once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

9. Lost or Delayed Packages

Duzore is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, incorrect shipping information provided by the customer, or other circumstances beyond our reasonable control.

If you experience an issue with your delivery, please contact us, and we will do our best to assist you.